Hosted VoIP PBX

Enhanced Services allows users to fully adjust settings like Caller ID, Call Pickup, Call Filters & Blocking, Call Forwarding etc.

Origen offers multiple options to enable call recording, defining whether you would like to inform call parties that call recording is turned on or not. Call recording can be enabled globally, for the entire system, or lower level per Tenan, DID, Extension, Ring group etc.

Origen voicemail is an advanced answering machine that allows callers to leave voicemail messages in case a user is not able to answer the call. Altough each Origen extension is usually equiped with a voice mailbox, voice mailboxes can be created on their own.

Auto provisioning allows you to automatically configure your phones by pointing them to Origen PBX tftp/http address. In order to use auto provisioning you must use onr of the devices frim the supported UADs list and configure your Origen extension with a matching UAD and MAC address.

Allows users to set a custom Caller ID that will be displayed on the Phone display of the called party.

Enables users to remotely pickup calls that are ringing extensions in associated call groups.

Do Not Disturb (DND) service can block and temporarily (or permanently) redirect all incoming calls to a set of destination.

Setting IVR (Interactive Voice Response) as a DID destination will enable callers to choose one of multiple available routes.

Incoming faxes that arrive into PBXware will be received and then forwarded to the predefined email associated to the phone number. PBXware will attach the fax as an attachment in TIFF and/or PDF file formats. They can also be displayed inside gloCOM (as long as you have the proper edition)

Origen has partnered up with Easy On Hold to offer royalty free, customisable and scheduled music and on-streaming hold messaging (similar to a radio station). Once subscribed to Easey On Hold, simply paste the URL of the stream and callers can listen to this while on hold.
Alternatively you can upload your own sound files into PBXware with our sound convertor and have the system play them when callers are placed on hold.

Intercom is a feature which is used in a situation when you want to announce a message to all the other users on the system via their speakerphone. The main upside of such feature is that everyone on the system will hear your message, if they are near a phone.

Use Key Systems to control door opening functionality. It is very useful feature for small companies without a dedicated front desk.

Origen's integration with our desktop app and backend allow for various custom workflows for your business.

Your business is spanned across multiple branches, locations, time zones? Your call flow can be fully automated to switch destinations based on operation times you choose.

Drag & drop contacts to invite them into a conference, mute participants, remove participants out of the conference, or use gloCOM dynamic conference rooms for on the fly quick meetings.

Dashboard section gives you an overview of vital PBX information. It displays hardware usage, main services status, information on the system as well as the number of total calls, answered calls, SIP registration etc.

Wrap-up time is a small time period in which agents will not receive the next call after they hang up. For example, if an agent finished the call you can assign a wrap-up time of 10 seconds to allow the agent to recover before a new call is forwarded to that agent

During a live call, you can use the Switch Phone feature to have all registered devices ring with the call in question to allow the user to continue on another device without needing to call again. A perfect example would be switching from your desk phone to your mobile extension as you need to leave your office and would like to continue your call.

If there is someone to answer a call, never send a call straight to voicemail or give a busy tone, ever again. Our queues are fully and easily configurable with different ring strategies, music on hold or ringing, advertising and/or position announcements, call back requests or leave a message, etc. Adjust your agents availability with great statistics on average wait time, completed and dropped calls.

Enables users to see the current status of available users assigned to the BLF buttons.